Frequently Asked Questions
Q: What paperwork is required for me to sell my vehicle?
A: The most commonly needed documentation is your vehicle's Certificate of Title. However, depending on state and local regulations, other documentation may be needed. For details, call us at 866-520-9750 (U.S.) or 800-260-5865 (Canada).
Q: If my name is not on the title can I still sell it?
A: This depends on state and local regulations. In some cases, it is possible to obtain sufficient documentation from your local DMV office so that you can sell your vehicle.
Q: Can you still buy my vehicle if I cannot deliver it to your store?
A: If your vehicle is located within our towing area, we will work with you to schedule a date / time to pick it up.
Q: If I am using your towing service, how long does it take to pick up my vehicle?
A: After placing your request, it generally takes 1-2 business days for our dispatcher to contact you to set up your tow appointment.
Q: How much will you pay for my vehicle?
A: Prices vary based on the region and the demand for parts from your particular vehicle.
Q: How do I get paid for my vehicle?
A: Depending on your location, we will either deliver your check, mail your check or hold it at the Pick-n-Pull store for you to pick up.
Q: What do you do with my vehicle after I sell it to you?
A: In most cases, we recycle the vehicle using our environmentally-friendly process. This involves removing vehicle fluids and hazardous materials, then making the vehicle available for our self-service customers to remove parts and finally recycling the remaining scrap metals and other materials for use in new products. In a few cases, we will sell the vehicle intact as a "builder" vehicle without recycling it.
Q: How does selling my vehicle to you help the environment?
A: Since we recycle your vehicle, we help the environment by reducing the need to create new products from virgin materials which in turn saves energy, water and reduces mining and other production wastes.
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